The Switchboard Communication Specialist II is primarily responsible for answering incoming calls, transferring calls, and providing requested information to callers, Accesses and enters systems information, Effectively utilizes systems software, Responds to internal emergency calls, Identifies and routes emergent medical calls, Initiates overhead pages for codes, Assists with fire, cardiac arrest, and emergency response plans, Must have excellent customer service skills, critical thinking skills, and the appropriate computer and clerical skills, Performs other duties as assigned.
Certifications and LicensuresNone Required
EducationRequiredHigh School or Equivalent
ExperienceRequired1 yearSwitchboard
Specific SkillsRequiredWork with minimal supervisionRequiredWritten and verbal communication skillsRequiredMedical terminology use and understandingRequiredInterpersonal skillsRequiredMulti-tasking skillsRequiredOrganizational skillsRequiredComputer skills appropriate to positionRequiredCustomer service skillsRequiredAdministrative and clerical skills

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